Help Center

 

Getting Started
How do I log in or out of my account?
Steps needed to log in and out of your approved vendor account.
How do I manage and add team members?
Team management options are available under “Marketplace Management" in the left side menu.
What happens after I apply to become a Vendor?
Thanks for applying to Hope.Tech Marketplace! Our team reviews each Vendor application that is submitted in the order it is received. As soon as they have had time to properly review your application, you will receive an email from us regarding your status and next steps.
Completing Become a Vendor Form
Short Answer
How do I delete my Vendor account?
You can delete your Vendor profile any time you want. In the left side menu, navigate to “Marketplace Management” then to “Vendor Profile.”
What happens when I'm accepted to become a Vendor?
We are thrilled to have you as a brand on Hope.Tech Marketplace! Once you have been accepted, you will receive an email with a link to the onboarding form. For full details of what is needed for the onboarding form, including basic information and product information, please check out our help center article here: Completing my onboarding form
How do I activate my stripe account?
Once you've become a Vendor, you can then sign in to the marketplace and get themselves setup with Stripe so that they can receive payments through the marketplace.
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Managing Account
How do I change or reset my password?
If you would like to reset your password, please follow the steps below:
How do I change my login email?
You can change your login email address or other personal info by using the "Account Settings" option from the user-icon menu on the top-right corner of the screen.
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Managing Store and Locations
How do I manage Vendor galleries?
The Vendor Gallery enables Vendors and Marketplace Owners to add a gallery feature to their Vendor Storefront. Each gallery consist of multiple albums with a collection of videos and/or images. Customers can access these galleries when visiting the Vendor page on the Marketplace.
How do I manage my inventory?
This step allows Vendors to insert the product quantity for all Locations and Warehouses and control the Inventory.
How do I manage my warehouses and other locations?
This step allows vendors to manage their locations and warehouses
How do I manage received product/company enquiries?
Customers can make enquiries about products or about Company to vendors through the Store. Vendors can review and manage these enquiries on the backend.
How do I edit my Vendor store page?
If you want to add or edit any information in your Vendor Store page, please follow the steps below:
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Managing Producs
How do I add or edit products?
You're welcome to add new products to your brand page at any time using your Product Editor. To do so, just log in to your Faire account and select the Catalog tab in the navigation bar to the left.
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Managing Customers
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Managing Sales
How do I Get Paid?
Short Answer
How am I notified of new orders?
Hope.Tech notifies you by email every time you receive a new order. The notification will be sent to the email address that you use to log into your Marketplace account.
Shipping your order - Preparing to ship an order with Easyship
This guide will instruct you on what to do once your order is ready to be shipped through Easyship.
Shipping Your Order - Scheduling your delivery with a courier
Scheduling a time with a courier and handing over your orders.
Shipping Your Order - Notifying your customer of their shipment by e-mail
This is the final step to complete your shipment.
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